Frequently Asked Questions
What types of devices and software do you help with?
We assist with a wide variety of personal technology, including Apple iPhones, iPads, MacBooks, Android smartphones, and Windows laptops. We also provide help with common software like Zoom, FaceTime, email applications, and password managers.
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Where do the tech support sessions take place?
To ensure the highest level of safety, comfort, and peace of mind for everyone involved, all of our tech support sessions take place exclusively within established senior living communities and senior homes. By partnering directly with these facilities, we guarantee a secure, supervised, and familiar environment for both the older adults we assist and our student volunteers.
Is my personal information and data kept private?Digital safety and privacy are our top priorities. Our student volunteers will never ask to keep or store your passwords. Instead, we patiently guide you on how to securely enter them yourself or how to set up safe, encrypted password management tools.
Do I need to have my own device for the session?Yes. Our primary goal is to help you feel completely confident navigating your own technology, so please have your specific smartphone, tablet, or computer ready and charged for our meeting..
How can a senior living community partner with your volunteers?We are actively expanding our network and welcome partnerships with activities directors and facility managers at senior homes across Redwood City, Palo Alto, Menlo Park, and Mountain View. Because we conduct all of our tech support sessions safely on-site at established facilities, we love collaborating to host recurring "Tech Help Days" or one-on-one digital literacy workshops for your residents. If you represent a senior community, please contact us to coordinate a volunteer visit.